We aim to make your shopping experience at Bright Design & Co. as seamless as possible. For simple and quick answers to frequently asked questions please check below.
Please reach out directly at hello@brightdesign.shop with any additional concerns.
FAQ
CAN I PLACE MY ORDER BY PHONE?
IF YOU ARE EXPERIENCING AN ISSUE PLACING YOUR ORDER ONLINE, PLEASE EMAIL US AND WE WILL RESPOND AS QUICKLY AS POSSIBLE.
I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?
PLEASE EMAIL US, AND LET US KNOW THE ISSUE. WE ARE HERE TO HELP YOU SOLVE A PROBLEM.
I AM A PARTY PLANNER/ INTERIOR DESIGN/TRADE PROFESSIONAL. DO YOU WORK WITH TRADE ACCOUNTS?
WE WORK WITH SELECT RETAILERS AND PROFESSIONALS. WE LOOK FORWARD TO HEARING FROM YOU. PLEASE EMAIL US WITH YOUR INQUIRY, AND WE WILL RESPOND AS QUICKLY AS POSSIBLE.
WHICH FORMS OF PAYMENT DO YOU ACCEPT?
WE ACCEPT ALL MAJOR CREDIT CARDS AND APPLE PAY.
HOW CAN I CHECK THE STATUS ON MY ORDER?
YOU CAN CHECK THE STATUS OF YOUR ORDER THROUGH THE CONFIRMATION EMAIL YOU RECEIVED. CLICK THE 'ORDER STATUS' BUTTON TO SEE IF YOUR ORDER IS PROCESSING, HAS SHIPPED, OR HAS BEEN DELIVERED.
Shipping questions
WHICH SHIPPING SERVICES DO YOU USE?
WE CURRENTLY SHIP WITH USPS, UPS AND FEDEX
DO YOU ACCEPT RETURNS
DUE TO THE NATURE OF OUR PRODUCTS, WE DO NOT ACCEPT RETURNS OR EXCHANGES.
WE CARE THAT YOU ARE HAPPY WITH OUR PRODUCTS, PLEASE EMAIL US IF YOU WANT ASSISTANCE WITH YOUR PURCHASE DECISIONS.
PLEASE NOTE THAT THE LEAD IMAGE FOR EACH PRODUCT IS THE TRUEST REPRESENTATION OF THE PRODUCT COLOR. LIGHTING CONDITIONS AND SCREENS MAY LEAD TO COLOR VARIATIONS ON THE LIFESTYLE IMAGES.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.